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Point Insurance boasts outstanding claims service, with all claims handled in-house using our own claims authorities. We are dedicated to pushing beyond industry norms and consistently achieving top-notch results and customer satisfaction.
Utilising our straight-forward claim form Claimant lodges claim to Point via email or post.
we pick up the phone to the claimant to confirm receipt of claim, and that all parts have been completed. Within 24 hours.
Review Claim and either - Accept, Decline or request for more information within 72 hours. Industry standard for this is 10 business days
r those claims requiring more examination we will keep you regularly updated as to the status of your claim.
Payment is made. If the claim is declined, we call you, then follow up with an easy to understand email with explanation and options for dispute.